Dear English-Speaking Guests,
please find our legal terms below (for Legal Terms in German scroll down please). If you have any questions please contact us anytime.
Service/Booking Fee
When booking a package tour (multiple days with hotel) a service fee of 100 Euro after filling out a booking request. After receiving the service fee we will check on availability of all hotels, drivers, guides, and everything else involved.
- If there is no availability during your desired dates the fee will be credited back onto your credit card.
- If there is availability and you want to proceed with the booking, the fee will applied to your invoice as a credit of 100€
- If there is availability and you decide not to proceed with the booking, the fee will not be refunded to you.
Payment Terms
- When we send you a booking confirmation we require a down payment of 20%. The remaining amount is due 4 weeks prior to touring with us
- If your tour is less than 4 weeks away the full amount is due when we send you a booking confirmation.
Accepted Forms of Payment & Payment Fees
- Payments can be made by credit card or wire transfer. We do not accept cash payments on the day of touring. We do not accept payments through Paypal anylonger due to their fee increases.
- Credit Card Payments. Please note that both both credit card charges and refunds incur a processing fee of 3,45 %. To reduce credit card fees it can make sense to pay by international wire transfer instead.
- International Wire Transfers through your bank. Banking fees represent a major expense to a small business like ours. Therefore we charge a fee for each incoming international wire of 15 Euro.
- International Wire Transfers through an online service provide. If paying by international wire we encourage you to use a service like wise.com instead of your bank to minimize those wire fees. We do not charge a fee when receiving payments through wise.com
Cancelation Policy
You can cancel your tour at any time prior to the date of your tour(s). We require your cancellation notice in writing (email) in order to avoid misunderstandings. Cancellation-date is the date we receive your written notice. Tour-date is the first day of your tour(s).
Unless agreed upon otherwise, the following fees may apply upon cancellation of your tour.
The following cancelation fees are calculated as a percentage of your tour cost:
- 20% regardless of cancellation-date (31 days prior or more)
- 25% if cancellation-date is 30 to 21 days prior to tour-date
- 40% if cancellation-date is 20 to 12 days prior to tour-date
- 70% if cancellation-date is 11 to 3 days prior to tour-date
- 90% if cancellation-date is 2 or less days prior to tour-date
- 90% in case of no-show
We strongly recommend you obtain a travel insurance policy in your country that will cover cancelations and interruptions of your trip, accidents or illnesses, emergency medical evacuation, loss of luggage or personal effects, and other coverage.
Rebooking & Changes to a confirmed tour
Your confirmed tour can be changed anytime.
- If rebooking or changes occur 10 or more days prior to tour start a change fee of 125 Euro is due
- If rebooking or changes occur less than 10 days prior to tour start our regular cancelation fees apply (70-90%).
Please refer to the detailed terms and services which you can download from the links below (in the German section)
1. Gästeführungen und Tagesreisen
- Für Gästeführungen und Tagesreisen stehen Ihnen hier unsere AGBs als Download zur Verfügung:
Vertragsbedingungen_Gästeführungen_Tagesreisen_Black_Forest_Tours
2. Reiseleistungen
- Für Reiseleistungen im Sinne einer Pauschalreise stehen Ihnen hier unsere Reisebedingungen als Download zur Verfügung:
Reisebedingungen_Black_Forest_Tours
- Das Formblatt zur Unterrichtung des Reisenden bei einer Pauschalreise erhalten Sie elektronisch vor Buchung.
- Der Sicherungsschein für Pauschalreisen geht Ihnen nach der Buchung per Email zu
