Dear English-Speaking Guests,
(for Legal Terms in German scroll down please)
We strongly recommend you obtain a travel insurance policy in your country that will cover cancelations and interruptions of your trip, accidents or illnesses, emergency medical evacuation, loss of luggage or personal effects, and other coverage.
Payment Terms
- When we send you a booking confirmation we require a down payment of 20% within 48 hours
- The remaining amount is due 4 weeks prior to touring with us
- If your tour is less than 4 weeks away the full amount is due at time of booking
- In the case of booking a package with hotel a non-refundable service fee of 100 Euro is be due when booking a tour
- Payments can be made by credit card or wire transfer. We do not accept cash payments on the day of touring.
Service Fee
When booking a package tour (multiple days with hotel) a Service Fee of 100 Euro is due at the time of booking.
- This service fee will be credited back to you when we successfully book a tour – you will then see a credit of 100€ on your invoice.
- If you decide to cancel your tour after we have confirmed it, the service fee will not be refunded.
- If we cannot confirm a tour you receive a refund of 100€ to your credit card.
Credit Card Processing Fee
Please note that both both credit card charges and refunds incur a processing fee of 3,45 %.
Cancelation Policy
You can cancel your tour at any time prior to the date of your tour(s). However, certain fees may apply upon cancellation as explained below. We require your cancellation notice in writing (email) in order to avoid misunderstandings. Phone calls and voice messages will not be accepted. Cancellation-date is the date we receive your written notice. Tour-date is the first day of your tour(s).
The following fees are calculated as a percentage of your tour cost:
- 20% regardless of cancellation-date (31 days prior or more)
- 25% if cancellation-date is 30 to 21 days prior to tour-date
- 40% if cancellation-date is 20 to 12 days prior to tour-date
- 70% if cancellation-date is 11 to 3 days prior to tour-date
- 90% if cancellation-date is 2 or less days prior to tour-date
- 90% in case of no-show
Change Fee for Rebooking & Changes to a confirmed tour
Your confirmed tour can be changed anytime.
- A change fee of 125 Euro is due if rebooking or changes occur 10 or more days prior to tour start
- If rebooking occurs less than 10 days prior to tour start our regular cancelation fees apply (70-90%)
Please refer to the detailed terms and services which you can download from the links below (in the German section)
1. Gästeführungen und Tagesreisen
- Für Gästeführungen und Tagesreisen stehen Ihnen hier unsere AGBs als Download zur Verfügung:
Vertragsbedingungen_Gästeführungen_Tagesreisen_Black_Forest_Tours
2. Reiseleistungen
- Für Reiseleistungen im Sinne einer Pauschalreise stehen Ihnen hier unsere Reisebedingungen als Download zur Verfügung:
Reisebedingungen_Black_Forest_Tours
- Das Formblatt zur Unterrichtung des Reisenden bei einer Pauschalreise erhalten Sie elektronisch vor Buchung.
- Der Sicherungsschein für Pauschalreisen geht Ihnen nach der Buchung per Email zu
